Privacy Policy

Correct Cable Communications
Effective Date: 1-20-2001
Last Updated: 2-1-2026

1. Introduction

Correct Cable Communications (“CCC,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our internet, telecommunications, managed Wi-Fi, support services, websites, portals, and related services (collectively, the “Services”).

By using our Services, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect the following categories of information:

A. Personal Information

Including but not limited to:

  • Full name

  • Service address

  • Mailing address

  • Email address

  • Phone number

  • Account credentials

  • Billing information

  • Payment history

  • Government-issued identification (if required)

B. Service Usage Information

Including:

  • IP address

  • Device MAC addresses

  • Device type

  • Router/modem identifiers

  • Connection logs

  • Session timestamps

  • Bandwidth usage

  • Network diagnostics

  • Service performance metrics

C. Support Communications

When you contact us:

  • Call recordings

  • Emails

  • Text messages

  • Chat logs

  • Service tickets

  • Troubleshooting notes

D. Property Management Information

For bulk residential accounts, we may receive:

  • Unit number

  • Move-in / move-out dates

  • Resident status

  • Property authorization records

from landlords, property managers, or owners.

3. How We Use Your Information

We use your information to:

  • Provide internet and communication services

  • Manage your account

  • Process payments

  • Deliver technical support

  • Monitor network integrity

  • Prevent fraud and abuse

  • Detect unauthorized use

  • Improve service performance

  • Send service notices

  • Send billing notices

  • Respond to support requests

  • Comply with legal obligations

4. SMS and Text Messaging

By providing your phone number and opting in, you consent to receive text messages from Correct Cable Communications related to:

  • Service notifications

  • Outage alerts

  • Billing reminders

  • Appointment confirmations

  • Account updates

  • Customer support

SMS Terms:

  • Message frequency may vary

  • Message and data rates may apply

  • Reply STOP to opt out

  • Reply HELP for assistance

We do not sell SMS opt-in data or consent records to third parties. No personal information, mobile number, or messaging consent information will be shared with third parties or affiliates for marketing or promotional purposes.

5. Network Management and Monitoring

As an internet service provider, we monitor network performance and traffic patterns for:

  • Capacity planning

  • Security

  • Abuse prevention

  • Fair-use enforcement

  • Service optimization

We do not monitor the content of lawful customer communications except as required for network operations, legal compliance, or security investigations.

6. Sharing of Information

We may share information with:

Service Providers

Such as:

  • Payment processors

  • Technical support vendors

  • Billing systems

  • Infrastructure vendors

  • Cloud hosting providers

Property Owners / Managers

For service administration, occupancy verification, and billing administration.

Legal Authorities

When required by:

  • Court order

  • Subpoena

  • Law enforcement request

  • Regulatory requirements

Business Transfers

In connection with:

  • Sale of business assets

  • Merger

  • Acquisition

  • Restructuring

7. Information We Do Not Sell

We do not sell or share your personal information to third-party marketers.

We do not monetize browsing history or personal internet usage data.

No personal information, mobile number, or messaging consent information will be shared with third parties or affiliates for marketing or promotional purposes.

8. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information, including:

  • Encryption

  • Access controls

  • Secure payment processing

  • Firewall protection

  • Authentication systems

  • Logging and monitoring

No security system is guaranteed to be 100% secure.

9. Data Retention

We retain information as long as reasonably necessary for:

  • Service delivery

  • Billing

  • Legal compliance

  • Tax obligations

  • Dispute resolution

  • Security investigations

Retention periods may vary by data type.

10. Your Privacy Rights

Subject to applicable law, you may request:

  • Access to your personal information

  • Correction of inaccurate data

  • Deletion of eligible data

  • Account information updates

  • Communication preference changes

To exercise these rights, contact us at:

Email: info@correctcable.com
Phone: 608-848-5800
Mailing Address: PO BOX 45126, Madison, WI 53744-5126

11. Cookies and Website Tracking

If you use our website or customer portal, we may collect:

  • Browser information

  • Device information

  • Usage analytics

  • Session cookies

These help us improve functionality and security.

12. Children’s Privacy

Our Services are not intended for children under 13.

We do not knowingly collect personal information from children under 13.

13. Third-Party Services

Our Services may integrate with third-party systems, websites, or payment processors.

We are not responsible for their privacy practices.

Please review their policies separately.

14. Wisconsin Residents

Residents of Wisconsin may have rights under applicable state and federal consumer privacy laws.

We comply with applicable telecommunications, consumer protection, and data security regulations.

15. Changes to This Policy

We may update this Privacy Policy from time to time.

Changes become effective upon posting the revised version.

Continued use of our Services constitutes acceptance of those changes.

16. Contact Information

Correct Cable Communications
Attn: Privacy Officer
PO BOX 45126
Madison, WI 54744-5126
Phone: 608-848-5800
Email: info@correctcable.com